1. Before payment
No task payment is collected merely for posting a task or accepting an offer. Use the available task or conversation controls to remove an eligible unpaid post or cancel an accepted offer before funding a proposal.
This policy explains the cancellation and refund process in our Terms of Service.
2. Cancelling a paid task
For an eligible paid task still in progress, either party can request cancellation from the task conversation and explain the issue. The other party can accept or reject the request.
A requester can try again after a first rejection; a second rejection escalates the matter for support review. Follow the response deadline and status shown in the app.
If the other party does not answer by the deadline shown in the app, the task is cancelled and the unreleased task amount is refunded to the Poster. If work had already been submitted, the task goes to Quicc Support as a dispute instead, and support decides where the payment goes.
While a task is paid and not yet completed, Razorpay holds the Doer’s share of the payment. For a period after payment, the payment cannot be released to the Doer: up to 5 days, depending on the task amount, or a little longer in some cases. The app shows the wait before you pay. A cancellation can still be requested during that time.
A payment can be held for up to 30 days. If the work is not delivered by then, the task expires and the task amount is refunded in full to the original payment method, without either party having to ask. Work waiting for the Poster’s review, a cancellation request or an open dispute pauses this limit, and the task chat is reminded 7, 3 and 1 days before it is reached.
Quicc may also cancel a paid task itself where the task breaks our Terms of Service, for example a task that isn’t allowed on Quicc, or fraud is suspected, including after work was delivered. The Poster is refunded the task amount still held, the Doer’s share still held is taken back and not paid to them, and any part already paid to the Doer stays with them. Added checkout fees are not refunded. Both parties are told why.
3. Refund amounts and fees
The standard approved cancellation refund covers the unreleased task amount. Added checkout fees are not automatically included.
Choosing a particular cancellation reason does not by itself guarantee a full refund of everything charged. Applicable legal rights and any support resolution still apply.
To refund a paid task, the Doer’s share is first taken back from the Doer’s Razorpay transfer (a reversal). The refund then goes back to the original payment method, such as the card, UPI account or bank account the Poster paid with. Once a payment has been released to the Doer, a refund needs support review.
4. Disputed work
Support may review the proposal, messages, work submissions, payment status and other relevant evidence. Where funds remain held, an eligible dispute can result in a refund to the Poster, a release to the Doer, or a split outcome reflecting the work and evidence.
Applicable commission, plus GST on it where it applies, may be deducted from earnings released to the Doer. Raise an issue before approving work if it does not match the proposal.
A payment or payout may also be held for review to prevent fraud. If it cannot be cleared, support may resolve it with a refund to the Poster.
5. Processing and support
Refunds are made only to the original payment method. Refund processing and bank arrival times vary. A refund may remain pending while processing is retried or reviewed. Check the transaction status and contact support to confirm the amount or progress of a refund.
If you raise a chargeback with your bank or card issuer, the payment cannot be released or refunded through Quicc while the chargeback is open. The bank’s decision then applies. To respond, Quicc may share the relevant task, payment and consent records with Razorpay and the banks involved.
Use Help & Support in the app or email support@quicc.app with the relevant task or transaction reference. For further contact details, visit Contact Us.
6. Open payments and account closure
Deletion cannot finish while a task payment, payout, refund, dispute or chargeback is still open, while a task you are part of has been paid for, or while a task you posted has someone hired for it. Deleting a post or requesting account closure does not settle a financial obligation. See Delete your Quicc account for the steps.
See our Terms of Service for the wider payment, earnings and account requirements.